Question 1

How long does shipping take?

Accepted Answer

Metro cities usually get their orders in 3–5 business days. Rest of India: 5–7 business days. See our Shipping & Delivery page for details.

Question 2

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on all pincodes we serve across India. Please keep exact change ready for the delivery agent.

Question 3

How do I track my order?

Accepted Answer

Head to the Track your order page and enter your order number (starts with UM-) with the email or phone you used at checkout.

Question 4

What is the return / exchange policy?

Accepted Answer

We offer a 7-day exchange window from date of delivery. Earrings can only be exchanged if the seal is intact for hygiene reasons. See Returns & Exchange for the full policy.

Question 5

How do I know my ring / anklet size?

Accepted Answer

Each product page lists dimensions where relevant. Many of our rings and anklets are adjustable — this will be mentioned in the product description.

Question 6

Is the jewellery anti-tarnish?

Accepted Answer

Yes — our pieces are finished with anti-tarnish coatings, but longevity depends on care. Avoid water, perfume, and store in the pouch we send.

Question 7

Do you ship internationally?

Accepted Answer

Not yet. We currently ship across India only. International shipping is on the roadmap.

Question 8

Can I change or cancel my order?

Accepted Answer

Reach out via the Contact page within 12 hours of placing the order. Once dispatched, we can no longer cancel — but you can still request an exchange under our 7-day policy.

Frequently asked.